A customer service representative's salary varies according to the geographical area, industry (financial or medical jobs pay better than others), and the number of years on the job. Filter by location to see Customer Service Representative salaries in your area. Training. Does this sound like you? In the event that the representative does not know the answer to a question or is unable to solve a specific problem, a supervisor or other experienced worker may help. Customer service representative jobs often require only a high school diploma and skills in communication, writing and math. Required skills. You can become a customer service representative with just a high school diploma or the equivalency. Read on to learn more about the questions you might be asked during an interview for a customer service representative job. A customer service representative is an individual who interacts with customers on behalf of the company, usually to address their concerns. Salary estimates are based on 111,601 salaries submitted anonymously to Glassdoor by Customer Service Representative employees. They know first-hand how satisfied and dissatisfied customers are with the services they availed. What are the duties of a customer service representative? A customer … Customer service reps spend much of their time on the phone and are often required to answer a certain number of calls per shift. Their actions may determine whether a customer continues to give their business to a company or decides to never have anything to do with it again. Preferred qualifications for the Customer Service Billing Representative are: 6 months or more customer service experience; 6 months or more experience working with computers and multiple software applications; Are you ready to join our team? Customer service starts with a smile. By using The Balance Careers, you accept our. Salary estimates are based on 111,601 salaries submitted anonymously to Glassdoor by Customer Service Representative … Customer service representative as the name suggests is the spokesperson of the said department who interacts with the customers. … Customer Service Representatives are also known as: As discussed previously, a technical support representative is focused on resolving your issue as quickly as possible. You may want to consider a career as a customer service representative! Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. This job generally requires the ability to do the following tasks: Customer service reps play a big role in determining what customers of a company think of it. CustomerServiceJobs.com and CustomerServiceCrossing list jobs in the industry. They’re patient, empathetic, and passionately communicative. Good technical support means listening to fix. They tend to be enterprising individuals, which means they’re adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident, and optimistic. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Some of them are also social, meaning they’re kind, generous, cooperative, patient, caring, helpful, empathetic, tactful, and friendly. Customer Service Specialist Customer service representatives typically need a high school diploma or equivalent. They are the front lines of service providers in customer support. Your agents can be the most … Most jobs in customer service will require a minimum … Getting the Job Get your high school diploma. That's as fast as the average job. Review these questions and ways to answer them that will impress your interviewer. 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