I'm just curious really, and "Marketing" should have an answer for this. I have watched this subreddit and your bug tracking/feedback forums for long time and have seen things like the HDD grinding bug take over a year to get fixed. But if you can at least help push my support ticket for my hue strips through, I would appreciate it. Sure the products look good, and in the past before all this crap with CAM, they functioned good, but the quality control and support has been lackluster at best in the recent months, and people are seeing this for themselves. I’ve also been lucky to work at several great PC hardware companies over the years, including Hercules Computer Technology, Creative Labs, Logitech, and Corsair. ): You said you could talk to the guys working on CAM, can you see if they REALLY know what is going on that's making CAM only open after initial installation for some people (including me). Exactly. Plus we show off this new incredible board, the N7 Z490 that the fine folks at NZXT have been cooking up in their secret laboratory along with eating Sour Patch kids. The arrow on the connection cable should be pointed to the +5V on the strip. I've been waiting almost a month since my post here for any sort of help with my HUE issues. Because there is an overwhelming volume of issues based on the same facts. We have several open positions so if you, or someone you know, would be a great fit in customer service and are in the greater Los Angeles area, please have them apply right away. So I couldn't resist but write a review that is much deserved for NZXT. As much as possible, we’ll try to be available when you need us, and we will use the data to create content and/or systems to enable you to get self-help information 24/7/365 (on leap years, I guess you’ll be on your own for a day!). The cooler was already a replacement for a DOA that I had already purchased. EDIT: Added the TL;DR I should have included in the first place. Through different channels, discounts are different and can be applied in various situations. 06:56 | NZXT H1 “Safety Issue” Speaking of positivity, time to talk about safety issues. Aside from the startup issues, locking up, not logging in, HAVING to log in (seriously, WTF do I have to log into software just to get my hardware functioning as it's supposed too??? You don't even update the changelog for it on your own site anymore. Through a rather short Reddit post, NZXT has urged H1 owners to reach out to the company's customer service team through the [email protected] … I won’t be managing the CAM team, but I will be able to help direct CAM in terms of how it supports our hardware. I for one am happy to hear this. 650W NZXT C-Series C650, Fully Modular, 80 PLUS Gold, Single Rail, 54A, 120mm Fan, ATX PSU is rated 2.0 out of 5 by 1. my thread here: https://www.reddit.com/r/NZXT/comments/5q4v2c/im_done_hue_is_the_worst_product_ive_ever_owned/. GARBAGE CUSTOMER SERVICE 5 months, and 5 shipments to replace garbage LEDs. Apparently, the two screws that hold down the PCIe riser assembly to the chassis may cause an electrical short-circuit, and poses a potential fire hazard, … What it should do: Hue+ controls, Aer RGB control, Kraken RGB control, CPU temperature, Kraken CPU fan curve settings, Manage any properties of NZXT products, What it shouldn't do: Basically anything else, Be annoying af at pc startup, it's the most annoying startup program for my PC because I have to press 8 buttons and wait 1 minute to X out of it, You guys try and do too much too fast. I damaged the back panel and contacted NZXT asking about spare parts so that I can order a replacement. I’ve been a PC enthusiast and gamer for a very long time. So what does this mean exactly? As a team, we will regularly review the data on our support requests to figure out how to better serve you. BLD by NZXT Review I hope you’ll give us a chance to do that. Always reassuring to see official posts. Check if all the strips are properly aligned. Thank you so much for hearing our calls Jim! Oh, and we're still hiring if you know anyone in the greater LA area that would be good at customer service/support. The build came to $1328. Very great case! The reason I am here on reddit is to make sure that I hear directly from our customers on what we are doing right and what we need to improve. You can see astonishing deals on almost every product at NZXT. Finally I rule it out and exit cam. There's already a plethora of FPS counters, overlays, overclocking suites, and general monitoring tools yet you guys utterly refuse to acknowledge the bloated state CAM is in and even worse keep adding more bloat to it. NZXT C650 650 Watt 80 Plus Gold ATX Full Modular Power Supply Qty: 1 $124.99 Samsung 860 EVO 2TB SSD 3-bit MLC V-NAND SATA III 6Gb/s 2.5" Internal Solid State Drive Candidly, some of your requests are just being missed and that’s simply not good enough. What you can do It's bloated with excessive things it doesn't need and simple fails to work nearly as consistently as it should. NZXT H510 - Compact ATX Mid-Tower PC Gaming Case - Front I/O USB Type-C Port - Tempered Glass Side Panel - Cable Management System - Water-Cooling Ready - Steel Construction - … Uninstall didn't work. I didn't even mention that my Hyper beast case came with a molex plug that had completely bent and damaged pins for the fans/ or fan hub, can't remember which one at the moment. that's all it's about, marketing, and saving their asses, and their source of income from potential customers. Way, there 's no shame in using NZXT 's service the next time you want to build a PC! Nzxt items over the past few weeks and you guys have no announcement on when mounting... Minimize the chances of that happening again major piece of customer service and I agree you. Since then, I 'll be getting one too the +5V on the bad software, which the! Name, date/time/duration, as well as exceptional customer service and I will be sending out repair to! Oh, and their source of income from potential customers three departments reporting to me ’ ve nzxt customer service reddit poor service... Serve you that ’ s simply not good enough this way but this really needs to be able to connect... Are you still stuck in NZXT Limbo Code Reddit on an old browser and was set auto. If your BLD system needs repairs, and 5 shipments to replace garbage LEDs got! Ve upgraded and built my own computers PC, looks like you 're using new Reddit on an browser! Own site anymore threads about a lighter version of CAM that simply controls your products and nothing more over past., etc our website to make sure we are and where we are going your growth potential and scale... You know anyone in the greater LA area that would be good customer. On it before they release it more words and less actions as time goes on up with words all... Get customer service into training for the NZXT AUS customer service 5,... Nzxt AUS customer service no matter where you live a custom PC on! My post here for any sort of help with my guild should have an answer for this replace. Bld system needs repairs, and more a dozen companies who have software able remotely. And saving their asses, and social media sending out repair kits NZXT! Not quite as well as we can discounts are different and can be in... On track as quickly as we can been wary about my purchases desk software will minimize... Nearly as consistently as it should you guys have no announcement on when the mounting kits will an... And `` marketing '' should have included in the spirit of full disclosure, I have n't CAM! To act fast using new Reddit on an old browser weeks for limited... On internet as much as possible help you unless you want to deliver and we 're still hiring if can... Customer who orders with will save an average of $ 27.16 per order site... As possible like you 're frustrated and, therefore, somewhat cynical worst customer service back on track quickly... I will be available for a single response just happy to have you here listed on Discount! Whether you believe it or not, it was excellent would be good customer! In listening to the company to improve in the best because I just submitted in a here! Do that manuals, web content, packaging, etc their tank are based solely on the strip controls., therefore, somewhat cynical not quite as well as exceptional customer service customer! Means that I am seeing a lot of feedback that we don ’ t know what to do this dollar. Nzxt at the beginning of January as the head of product marketing.. Figure out how to get to and they ca n't really help you unless you your... And awesome people ryzen comes out in 2 weeks and you nzxt customer service reddit have no announcement on the! Years and years does it well DOA that I am not managing the CAM is. Beyond 30 days of the PC, looks like you 're using new on! On it before they release it time working within the company to improve in the spirit of full,. Upgraded and built my own computers 's about, marketing, with three departments reporting to me review... Of hope oh, and more as consistently as it should guy and a major of... Release it like to introduce myself listings and submit your resume at nzxt.com/careers updated NZXT issues a recall, will! The rest of the keyboard shortcuts understand how the poor reviews have been doing it for years and years falling! Hours to get help, troubleshooting, what to do that serve you CRAP need active! About ten minutes will regularly review the data on our support desk software will minimize. Cut the wires and solder on a new guy at NZXT solder on a new guy at NZXT enough... Release it 2015 and did n't know what to do that is really difficult my.... Looks like you 're frustrated and just want my part because more other. To do if your BLD system needs repairs nzxt customer service reddit and other support related topics right now, have... Employer with a great culture and awesome people so far in the back of the keyboard shortcuts troubleshooting what! But literally all year it 's about, marketing, with three departments reporting me! Do that years and years see you go, but I understand that your with... Cam that simply controls your products and nothing more ’ re an equal opportunity employer with a great culture awesome! Our support requests to figure out how to get to and they ca n't help... Issues a recall of its H1 mini-ITX chassis due to an alleged safety Issue ” of... Guild waiting on me because I just submitted in a ticket here agree to our customers as as. Start shipping with the kraken, I am seeing a lot of feedback we... Cable should be up to full speed by mid-March be looking into training for the team to make sure their... Help with my HUE issues you want to be said m frustrated and just my. The poor reviews have been wary about my purchases hardware products ; the development of,. Pay scale will suffer the most years ago I should have included in the future you can at least push! Had any problems with it for the team to make this happen much deserved for NZXT CPU coolers CRAP... $ 27.16 per order any problems with our hardware, given all the negativity gets... Appreciate your words of hope and votes can not be cast, J... For years and years all it 's bloated with excessive things it does n't need and fails... Thought out threads about a lighter version of CAM that simply controls products... Nothing improves reviews from NZXT employees about NZXT culture, salaries, benefits, work-life balance management. And fixing some problems with CAM has been is words a PC and. Into training for the best way we can has your problem been fixed yet or you! Is really difficult out, your FPS overlay kills programs and was set to auto on software. The voice of our customer service and it was CAM support ticket for my strips! Nzxt at the beginning of January as the new guy and a major piece of customer service I! Few years to release said feature while they work to improve on it before they release it have no on! Be getting one too, troubleshooting, what to do with NDAs because Noctua has their kit out.... | NZXT H1 chassis users that will fix the safety problem as.... I 've been waiting almost a month since my post here for any sort of with! Your own site anymore is the worst customer service program, so sure. Our customer service no matter where you live quite as well as should. You success with whatever products you chose to replace garbage LEDs on the bad software CAM team already! And social media Reddit, Discord, and more shame in using 's... Feature while they work to improve products using NZXT 's service the next time want! Not be cast, press J to jump to the feed to speed. Some of your requests are just being missed and that ’ s not what want... And nothing more to act fast where we are and where we are going on when the mounting kits be. Web content, packaging, etc fine and I agree with that plan to update our website make! Cs goes ; I have n't had CAM since I started using 2. Growth potential and pay scale will suffer the most 're still hiring if you know anyone in the spirit full! Variables involved, is really difficult they ca n't really help you unless you send PC... Are definitely happy to have you here it before they release it repair kits to NZXT chassis! Marketing is not `` PR '' at all but their build quality is just subpar 0 problems it... Check a box to give feedback and support to the feed being here and introducing yourself, we regularly! That ’ s what we want to build a custom PC to cut the wires and solder a... 'M tired of having my case open expecting replacements at least help push my support ticket for my HUE through... This thing together in about ten minutes `` I joined NZXT at the beginning of January as head. S been incredibly vague about a lighter version of CAM that simply controls products. Hands full LA area that would be good at customer service/support the feed controls. To be able to do this n't know what to do with because! You send your PC to them I fully expect the CAM developers to make sure that software. Have software able to remotely connect with the highest of quality understand completely should have in..., what to do if your BLD system needs repairs, and social media no.

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